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Overview

A Scalable Hospitality Platform Built for Global Travel Experiences

Wohtel needed a unified platform to manage hotel rooms, meetings, daycations, wellness packages, and vendor operations — all under one smart ecosystem. We built an end-to-end solution that automated operations, increased booking conversions, strengthened vendor management, and enabled global scalability through currency, language, and tax flexibility.

Key Highlights

  • 40% increase in booking conversions

  • Multi-vendor ecosystem with centralized management

  • Advanced analytics for admins and vendors

  • Real-time currency & language adaptability

  • Streamlined booking, inventory & revenue operations

About the Client

Wohtel is a Singapore-based hospitality provider focused on delivering curated stay experiences—from short stays to premium wellness packages. Operating in a competitive, fast-paced travel market, they needed a scalable digital platform that could support multiple vendors, dynamic pricing, and diverse booking categories while ensuring a smooth customer journey.

Challenges

Wohtel faced several obstacles that were slowing growth and vendor expansion:

  • Fragmented systems leading to manual workflows and delayed operations

  • Difficulty managing multiple hotel vendors under one unified platform

  • Low booking conversions due to limited search filters and rigid inventory structure

  • Need for aglobal-ready system supporting different languages, currencies, and tax formats

  • Lack of real-time analytics, revenue visibility, and commission transparency

  • No centralized mechanism for bulk uploads of hotels or inventory

  • Customer experience needed modernization to match evolving hospitality expectations

Approach

Our methodology focused on building a unified, scalable, and intelligent hospitality ecosystem.

  • Conducted in-depth research on global hospitality platforms

  • Analyzed customer journeys across bookings, vendor onboarding, and admin operations

  • Mapped inventory complexities across rooms, meetings, wellness, and daycations

  • Designed role-specific dashboards for admins, vendors, and customers

  • Implemented a scalable architecture supporting multi-currency, multi-language & multi-tax

  • Ensured seamless UX with intuitive search, filters, and booking flows

  • Integrated secure payments and automated vendor revenue tracking

This helped shape a platform tailored to Wohtel's business model and growth roadmap.

Solution

We delivered a full-featured digital hospitality ecosystem including:

  • Multi-role platform for Admins, Vendors, and Customers

  • Multi-inventory management (Rooms, Meeting Spaces, Daycations, Wellness)

  • Vendor dashboards with revenue, booking stats & performance analytics

  • Admin portal for customer/vendor management, commissions & bookings

  • Multi-currency engine via Google API with live conversion

  • Multi-language auto-translation with Google Translate API

  • Secure booking flow with integrated payment gateway

  • Bulk uploads for hotels, rooms & vendors via Excel

  • Role-based authentication & secure password management

  • Real-time charts for bookings, revenue, and vendor performance

Results

Key Impact Highlights

  • 40% increase in customer booking conversions

  • Faster vendor onboarding through automated bulk Excel uploads

  • Real-time analytics improved data-driven decisions

  • Enhanced user experience increased customer retention

  • Efficient operations lowered manual workload for admins & vendors

  • Global-ready platform capable of serving international markets

Before vs After

  • Before

    After

  • Manual vendor onboardingAutomated onboarding + bulk upload
  • Limited booking visibilityReal-time analytics & transparent revenue tracking
  • No multi-currency supportLive Google API Currency Conversion
  • Single inventory typeMultiple inventories (Rooms, Meetings, Wellness, Daycations)
  • Basic booking flowAdvanced filters, dynamic listings, smooth checkout
  • No multilingual supportAuto-translation for global users

Client Testimonial

Thanks to Vigous Tech, our multi-vendor operations are now smoother than ever. Their scalable architecture and thoughtful design significantly enhanced our booking performance.

Kunal Kant - CEO, Wohtel

Why This Solution Worked

  • Modular architecture allowed Wohtel to scale rapidly across hotels and inventory types

  • Role-based design ensured smooth workflows for admins, vendors, and customers

  • Advanced filtering & UX optimization led to higher conversions

  • Real-time analytics improved decision-making for vendors and admins

  • Global feature set aligned with the future expansion roadmap

  • Automation cut operational inefficiencies and manual dependencies

Lessons & Insights

  • Modern hospitality platforms must support multi-inventory experiences, not just rooms

  • Vendors value transparency in revenue, commissions, and booking trends

  • Multi-language and multi-currency support are essential as travel becomes global

  • Bulk data tools significantly reduce operational friction during scaling.

  • Real-time analytics is now a must-have, not a luxury.

Conclusion

Wohtel's transformation showcases how a unified digital ecosystem can streamline hospitality operations, elevate customer experiences, and scale effortlessly across global markets. The platform now stands as a future-ready foundation for continued innovation, including AI-driven recommendations, loyalty programs, and mobile apps.

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